impact Potential Check 2

Telesales

Clarify which business areas could be developed further and where efficiency can be improved by selecting yes or no for each question.

Since some of the questions address multiple factors, select no if the question can be answered negatively for even one of the factors.

1.	Do telephone enquiries from high-potential customers result in sales or orders? Are these potential customers usually bound to your company in due course? No Yes
2.	Do your employees perceive each enquiry as a sales talk? No Yes
3.	Do employees engaged in outbound calls recognize the value of each customer address in your database? No Yes
4.	Can your employees shake-off unsuccessful calls easily and gain further motivation from them? No Yes
5.	Are potential customers seeking information on the telephone recorded in your database as well? No Yes
6.	Are your employees closure-oriented? No Yes
7.	Are your employees aware of your unique selling propositions and do they use these to achieve closure? No Yes
8.	Can your employees guide conversations to improve effectiveness? No Yes
9.	Do customers see your employees as congenial and authentic during the application of all sales modules? No Yes
10.	Does your sales revenue exceed your target? No Yes
	0 of 7 Potential Checks completed