impact Potential Check 3

Teleservice/Claims

Clarify which business areas could be developed further and where efficiency can be improved by selecting yes or no for each question.

Since some of the questions address multiple factors, select no if the question can be answered negatively for even one of the factors.

1.	Have you developed a telephone identity for your company? No Yes
2.	Is it being communicated and applied? No Yes
3.	Does your telephone greeting, your company's verbal visiting card, sound dynamic, cordial and genuine? No Yes
4.	Do your customers feel welcome in your company? No Yes
5.	Are your customers expertly and rapidly connected to correct partners while extension numbers, the customer's name and request are communicated as a matter of course? No Yes
6.	Are claims being turned into deeper and improved customer relationships? Do they result in increased or extended orders? No Yes
7.	Are customer requirements being fulfilled gladly and does this come through to them? No Yes
8.	Do customers and suppliers perceive your follow-up calls as congenial reminders that are gladly followed rather than resisted? No Yes
9.	Are your employees authorized and capable of arranging reliable call-backs from colleagues to customers? No Yes
10.	Do your employees actually listen to customers and are they capable of guiding interactions to the customer's satisfaction even if late in the working day? No Yes
	0 of 7 Potential Checks completed